FAQ's

How long will it take to receive my order?

Once the full payment has been made, we will ship your order within 2-3 business days. If you are in outlying areas such as Plett, Grabouw, East London, etc, please expect delivery to take longer; around 5-6 working days.

I need to urgently place an order for delivery tomorrow.

Please get in touch with us immediately via Instgram or email at hello@bekindjournals.com so we can make a plan for you.

Can I collect my order?

We are based in Blouberg (7441), Cape Town. Please select the "collect" option when placing your order. We will get in touch wit you via email once your order is ready is ready for collection.

I'd like to send a gift to a loved one. Can I include a personal note?

Absolutely! We love nothing more than wrapping presents and writing sweet notes. Please include your personal message under "notes" when placing your order and we will make sure that it's delivered with lots of love.

What happens if I don't like my order?

Please get in touch with us immediately if you are unhappy with your order. If you wish to return or exchange the product, you will be required to ship it back to us at your own cost. 

I would like to become a stockist.

That's great, thanks so much! Please get in touch with us at hello@bekindjournals.com

I am a content creator and wish to collaborate with Be Kind.

Thanks for your interest! Please email us at hello@bekindjournals.com with your social media analytics report that shows followers and engagement.

I would like to order over 50 journals for an event. What is the lead time?

Anything over 50 journals takes 4 weeks to produce. Please email us at hello@bekindjournals.com immediately.

How long does it take to re-stock your products?

Each copy of The Every Day Journal is hand-bound, which is a lot of labour. It takes 14 working days to produce a batch of 50 journals. Our stickers take around 7 working days to print.

 

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